Prepare For Your Tour

• Participants must weigh between 75 – 265 pounds.
• Participants must be at least 9 years old.
• Participants must successfully pass ground school.
• Must be in moderate to good health and be able to walk a mile.
• Must sign a Canopy Tour Release Form (if under 18 years old, you must have the signature of a parent or legal guardian).
• Cannot be pregnant.
• Cannot be under the influence of alcohol or drugs.
• Cannot have ongoing or recent injuries preventing regular recreational activity.
• Cannot have epilepsy or seizure disorders.
• Cannot have major heart conditions that may require immediate emergency action.

• PLEASE ARRIVE 30 MINUTES PRIOR TO YOUR SCHEDULED TOUR TIME.
• Upon arrival, please lock all belongings in your car.
• Please use the restroom before your scheduled tour time.
• Ensure you have signed the release form.
• Please plan for your scheduled Zipline Canopy Tour to take three to three and a half hours. The Half Tour takes one and a half to two hours.
• Get ready to have fun!

• Dress appropriately for the weather conditions you will be zipping in. We operate the tour in almost any weather, so if rain is predicted, please bring appropriate waterproof clothing—you’ll be much more comfortable!
• Wear clothes that are not loose-fitting. If your clothes are loose, they could get caught in the zip device.
• You are required to wear closed-toe, closed-heel shoes. Crocs, flip-flops, slide-ons, etc., are not allowed.

• Appropriate clothing
• Required medications (inhalers, EpiPens, etc.)
• Glasses (straps are encouraged)
• Cameras are permitted, but they must fit in your pocket. Remember, we are not liable if they are dropped or damaged during the tour.

Please do NOT bring backpacks, fanny packs, or sandals of any kind, or wear a large belt buckle.

Tipping is appreciated but not required. A tip is a great way to show your guide that you had a fantastic time and that they did a great job.

Here at Canaan, we want everyone to have a quality experience zipping through the trees. All guides and staff are scheduled according to bookings made in advance. Therefore, we require a 7-day notice for all cancellations and rescheduling of tours and 15 days for groups of 10 or more.

Participants who fail to show for a reservation or cancel without proper notice (email, written, or confirmed phone call) will not receive a refund. Cancellations made more than seven days before your scheduled event (15 days for groups of 10 or more) will receive a full refund, less a 15% non-refundable processing fee.

A credit card is required to book a tour, and full payment is made at that time. Refunds will only be processed through a credit card transaction.

Canaan Zipline Canopy Tour operates rain or shine. Please review our What to Bring list (above) to ensure you come prepared.

In the event of severe weather (lightning or high winds), we may cancel your tour. In this circumstance, our policy is to issue a rain check or a full refund. Rescheduling will be the responsibility of the participant who booked the tour.

If a cancellation occurs during your tour, a full or partial refund will be issued, depending on where you are on the course at the time the decision is made.

It is imperative that all participants arrive at least 30 minutes before their scheduled tour time. Tours depart on time. No refunds will be issued for late arrivals unless it is a medical emergency.